Customer Service Essentials

Named one of the 
Top 15 Customer Service Training Courses by COMM100!

We’ve learned a lot over the last 32 years about what works and what doesn’t when it comes to customer service. That’s why our Customer Service Essentials course reflects only the best of the best when it comes to proven, reproducible communication techniques that will empower your agents to make every interaction a productive and successful one. This class provides your team with the real-time communication skills necessary to turn first-time contacts into loyal customers, and current clients into enthusiastic advocates for your company.

Our Customer Service Essentials Training Course doesn’t just show your team how to talk to customers. We’ll teach you how to communicate in an authentic, positive way not only with clients, but with everyone with whom you come in contact. With an emphasis on conflict resolution skills and turning everyday conversations into purposeful, deliberate exchanges, your team will know how to transform any interaction into a positive, successful one. At the end of the day, our goal is to ensure that every person who interacts with your company, for any reason, will be glad they came to you!

Our training will motivate your staff to become the best they can be with every lead, existing customer and fellow team member. With customized, real-life examples that go beyond just the theories behind them, your team can learn how to apply these techniques to any situation, integrating them quickly and easily into a daily routine. We’ll help your staff move what feels like “common sense” into “common practice” for immediate results your customers will notice and appreciate.

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This powerful seminar includes a customizable mix of customer service training activities and topics, including:

  • Customer Service Best Practices for In-Person, Phone, Email and Chat
  • Strategies for Difficult Customers
  • Tools and Tips for Positive Communication
  • Personal Responsibility and The Ownership Mentality


…and much more! For further details, check out the infographic below:

Handling Difficult Customers, Telephone Etiquette Best Practices, Positive Communication, Personal Responsibility

What happens when the training event wraps up?

We don’t just deliver real-life training that your staff can relate to and truly enjoy … but provide skills that come with built-in sustainability, and long-term, easily reproducible results. After all, Bonfire is known for training that results in immediate ROI. With a personalized, thoughtful approach to customer service training activities, our programs will turn your team into customer service superstars every time. What is the best version of your company? With Bonfire, you’ll find out.

Who Should Attend

This training is ideal for any department or team interested in better communication skills with internal and external customers over the phone, face-to-face, or online. We frequently work with customer service reps, IT help desk staff, HR department reps, patient care teams, inside sales teams, accounts receivable or accounts payable teams, and many more. 

Class Details

Customer Service Essentials is typically offered during a single day in a 7-hour session, or over 2 days as half-day sessions. Our ideal class size serves 15-20 students, but we’re always happy to modify our approach to best fit your needs.

Have questions? Get in touch. Call today to speak to a customer service expert!