Bonfire Training Video Library Resources

Take your Bonfire Training experience to the next level with extra Bonfire resources.

Several times a year, our Bonfire trainers conduct free webinars on topics that are important to call center agents and customer service personel. We are proud to present those sessions here in our archive of free training videos.

Here are a few of the topics you will find below:

  • Understanding the Essentials of Customer Service Through Chat
  • Empathy in Customer Service
  • Handling Difficult Callers
  • Emotional Rebound in Contact Centers
  • Working Better as a Team

And remember to check back often, as we add new free customer service videos throughout the year! Just click on a topic below to view your free customer service video or visit our YouTube channel.

Among the 50 Best Customer Service Blogs and Resources, named by nanorep.